Make the world better by making markets work better

A lot of companies talk about having a transparent culture, but it’s a reality here. I remember attending one of my first weekly all-hands meetings, and our CEO shared the deck he had just provided to the Board. I’d never seen that before. Open information keeps us all moving in the same direction.

This is the most talented group of people I’ve ever worked with, and honestly, it’s the nicest. People are incredibly generous with their time, sharing their knowledge to help make everyone more knowledgeable and productive. There’s a refreshing lack of ego here; just smart people committed to each other and to our customers.

There’s a commitment here to doing the right thing—for our customers and for each other. In our sales process we spend a lot of time ensuring that we really understand customer requirements, and we’re upfront with prospects if we don’t think we can meet their needs. We’re looking to form long-lasting partnerships, and that requires a foundation of mutual trust.

We are very agile and move fast, but we also make deliberate, thoughtful decisions. Before we build a new feature, we invest the time to deeply understand the needs of our customers. That approach is consistent across the company. We value quality and will take the time to ensure we deliver it.

One of the best parts of my job is visiting my customers in the field. It’s energizing to sit down with them and see how they’re using Juniper Square to grow their business. There’s this amazing “aha” moment when they understand the power of the system, and again when they realize that the feedback they provide really does help drive our development process. It’s great to be considered a valuable partner and advisor.