“We take our investor reporting incredibly seriously. We’ve built out a very high-quality organization. So, it matters to us that we get everything right. Juniper Square helps us ensure accuracy.”
“Juniper Square works well in enabling interaction between teams. Cross-functional collaboration is made smoother due to everything being on a single, web-based platform that everyone can access at the same time.”
“Juniper Square makes us more efficient by avoiding errors and some of the time-consuming nature of checking things for errors. This gives us the ability to focus on higher-value tasks.”
Tishman Speyer is a leading owner, developer, operator, and fund manager of first-class real estate worldwide. Founded in 1978, Tishman Speyer has acquired, developed, and operated 463 assets totaling over 213 million square feet, assembling a portfolio of more than $115 billion in total value across the United States, Europe, Latin America, India, and China.
They have major projects in various predevelopment and development phases in Austin, Boston, Beijing, Chicago, Los Angeles, Madrid, New York City, Rio de Janeiro, San Diego, San Francisco, São Paulo, Shanghai, Shenzhen, and Washington, D.C. The firm also operates portfolios of prominent office properties in Berlin, Chicago, and London.
“We are not a simple shop. We’re global and have a very specific and complex set of investment partnerships. The way we fund our real estate holdings is quite complex, even relative to other large real estate owners. Many of our deals have 40 years of operating history,” said Joe Doran, Tishman Speyer’s Chief Financial Officer.
Before moving to Juniper Square, Tishman Speyer relied on a custom-built solution for investment management operations they had created in-house. Their internal portal was built on existing products such as Microsoft SharePoint, and their investor CRM was created more than ten years ago. While they continued to invest in development, the market had evolved past what they were using. Overall, the solutions lacked the sophistication they needed.
“One of my goals overseeing IT is to get out of the custom software development business. Real estate owners are not the best software developers,” Doran told us.
Doran and his team wanted their technology to enable the quality of experience that an investor would expect from Tishman Speyer. It needed to be current, look right, have the right feel, and be adaptable.
SEARCH FOR A SOLUTION
In their evaluation, the Tishman Speyer team knew it was important to find a solution that catered to the unique aspects of commercial real estate investing. “We feel that real estate is an odd duck in some ways, and it doesn’t always lend itself well to a product that was created for other purposes.”
After reviewing what Juniper Square could provide, they decided it was the platform for them. “We liked that Juniper Square is tailor-made for real estate investment management. It provides a solution that solves several pain points in a single package. It aligns nicely with our roadmap for areas such as investor relations, investor communications, CRM, and tax communications.”